Items related to THE CUSTOMER DRIVEN COMPANY
Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.
"synopsis" may belong to another edition of this title.
About the Author:
Richard C. Whiteley, one of the world’s most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America’s leading experts on customer-focused quality.
From Library Journal:
Whiteley, vice president of the Forum Corporation, has based his book on Forum's research with 563 top executives in 44 different organizations. He seeks to provide managers with a step-by-step method for investigating, measuring, promoting, and rewarding product and service excellence that can lead to real customer loyalty. He first identifies the essential ingredients necessary to establish a customer-driven company such as creating a customer-keeping vision, saturating your company with the voice of the customer, etc. Whiteley then provides a set of "toolkits" to enable managers to identify how well their company is doing in the areas identified. A timely work, well organized and presented. Recommended for all business collections.
- Michael D. Kathman, St. John's Univ., Collegeville, Minn.
Copyright 1991 Reed Business Information, Inc.
- Michael D. Kathman, St. John's Univ., Collegeville, Minn.
Copyright 1991 Reed Business Information, Inc.
"About this title" may belong to another edition of this title.
- PublisherAddison Wesley Publishing Company
- Publication date1991
- ISBN 10 0712652353
- ISBN 13 9780712652353
- BindingHardcover
- Number of pages308
- Rating
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The Customer Driven Company - Moving from Talk to Action
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Business Books Limited, London
(1991)
ISBN 10: 0712652353
ISBN 13: 9780712652353
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Customer Driven Company: Moving from Talk to Action
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Book Description Hardcover. Condition: Very Good. Customer Driven Company: Moving from Talk to Action This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780712652353
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Customer Driven Company: Moving from Talk to Action
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Random House Business Books
(1991)
ISBN 10: 0712652353
ISBN 13: 9780712652353
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Book Description Condition: Good. Most items will be dispatched the same or the next working day. Seller Inventory # wbs2663991390
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Customer Driven Company: Moving from Talk to Action
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Book Description Hardcover. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780712652353
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Customer Driven Company: Moving from Talk to Action
Published by
Random House Business Books
(1991)
ISBN 10: 0712652353
ISBN 13: 9780712652353
Used
Hardcover
Quantity: 1
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Book Description Hardcover. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Grubby book may have mild dirt or some staining, mostly on the edges of pages. Inscription on the first page, typically just a name but may include a dedication or a brief personal message. Seller Inventory # CHL9395871
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Customer Driven Company: Moving from Talk to Action
Published by
Random House Business Books
(1991)
ISBN 10: 0712652353
ISBN 13: 9780712652353
Used
Hardcover
Quantity: 1
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Book Description Hardcover. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Seller Inventory # CHL2594174
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THE CUSTOMER DRIVEN COMPANY : MOVING FROM TALK TO ACTION
Published by
Business Books Limited, London
(1991)
ISBN 10: 0712652353
ISBN 13: 9780712652353
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Book Description Hardcover. Condition: Very Good plastic. Dust Jacket Condition: Very Good. Shop label ffep covered in clear; Index. 750gms weight; Diagrams; Large 8vo 9" - 10" tall; 310 pages. Seller Inventory # 34525
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The Customer Driven Company Moving from Talk to Action
Published by
Addison Wesley Publishing Company, Reading, MA
(1991)
ISBN 10: 0712652353
ISBN 13: 9780712652353
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Book Description Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. First Edition; 1st Printing. Small 4to - 9" to 11" tall; 308 pages; Yellow DJ lightly faded at spine o/w just lightly rubbed at edges. Mylar cover. Book solid, clean and tight. Several places within text with yellow highlight used. Seller Inventory # 593
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