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These two volumes offer a commonsense approach to creating and sustaining quality-improvemnt efforts. Your process improvement problem-solving teams and self-managed work teams will function better with the tools and techniques presented in this book.
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About the Author:
RICHARD Y. CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California. MATTHEW E. NIEDZWIECKI, manager of Quality Management at Children's Hospital Los Angeles, is an experienced training and organization development practitioner. His extensive background and areas of expertise include total quality management, training design, process analysis, and data interpretation.
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- PublisherPfeiffer & Co
- Publication date1999
- ISBN 10 0787950807
- ISBN 13 9780787950804
- BindingPaperback
- Number of pages97
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Continuous Improvement Tools Vol. 1 : A Practical Guide to Achieve Quality Results
Published by
Wiley & Sons, Incorporated, John
(1999)
ISBN 10: 0787950807
ISBN 13: 9780787950804
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Continuous Improvement Tools Vol. 1 : A Practical Guide to Achieve Quality Results
Published by
Wiley & Sons, Incorporated, John
(1999)
ISBN 10: 0787950807
ISBN 13: 9780787950804
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Softcover
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Book Description Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.55. Seller Inventory # G0787950807I4N00
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